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SAP Certified Associate - Implementation Consultant - SAP Service Cloud Sample Questions (Q62-Q67):

NEW QUESTION # 62
Which options are features within the Analytics framework? Note: There are 3 correct answers to this question.

A. You can use a mashup to access SAP BusinessObjects BI offline.
B. You can create new custom reports based on joined data sources.
C. You can add custom fields in data sources and reports.
D. You can use Dashboard Designer to join KPIs to a new data source.
E. You can assign reports to business roles.

Answer: B,C,E

NEW QUESTION # 63
What can you use to create tickets based on conditions?

A. Workflow rule of type Action
B. The Ticket Creation action in the Tickets work center
C. Maintenance plan
D. Activity planner

Answer: A

NEW QUESTION # 64
Which options do you have to connect an existing ticket to another ticket? Note: There are 3 correct answers to this question.

A. Maintain the ticket hierarchy.
B. Define a multi-step approval process.
C. Create an activity plan for an object ticket.
D. Run an action for grouping tickets.
E. Use the Subticket tab to add a ticket.

Answer: A,D,E

NEW QUESTION # 65
Which key features of the Analytics framework allow you to monitor business processes in SAP Service Cloud?
Note: There are 3 correct answers to this question.

A. Interactive dashboards
B. Standard reports
C. Web service message monitoring
D. Data sources
E. Custom reports

Answer: A,B,E

NEW QUESTION # 66
You have configured the service level agreements (SLAs) and their determination rules, but they are not derived in the service ticket. Which of the following could be a reason for this?
Note: There are 2 correct answers to this question.

A. SLAS are not configured in fine-tuning.
B. SLAs are not activated in project scoping.
C. A workflow rule was not scheduled to trigger the determination.
D. The determination rules have been configured, but not activated.

Answer: B,D

NEW QUESTION # 67
......

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