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HP Selling HP Lifecycle Services for Workforce Computing 2024 Sample Questions (Q17-Q22):

NEW QUESTION # 17
Where can you find additional information about HP Services?

A. HP Partner Portal
B. HP Workpath
C. HP AssetHub
D. HP Workforce Central

Answer: A

Explanation:
The HP Partner Portal is the primary platform where partners and customers can access additional detailed information about all HP Services, including Care Packs, Post Warranty Support, and more. The portal contains product documentation, sales materials, service descriptions, and other essential resources to help partners and customers make informed decisions about the right HP services for their needs

NEW QUESTION # 18
It is important that HP partners act as strategic advisors to customers. By asking, and then providing a solution, partners better understand customer needs and customers feel their needs are being heard.
Which are characteristics of being an effective strategic advisor? (Select three.)

A. Focusing only on asking questions related to services solutions since hardware is separate
B. Asking leading questions to understand your customers' pain points
C. Assuming all customers need the same set of blueprints to get them where they need to go
D. Actively listening and taking notes
E. Identifying things your customer's employees say they're missing in their IT support today

Answer: B,D,E

Explanation:
Being an effective strategic advisor requires understanding customer needs by listening attentively and asking the right questions. Successful advisors engage in active listening to capture the customer's true challenges and needs (B). By identifying gaps in current IT support (A), they tailor solutions to specific issues. Asking leading questions (E) helps uncover pain points, enablingpartners to recommend targeted HP solutions. This personalized approach helps customers feel heard and valued, avoiding a one-size-fits-all strategy
https://www.hp.com/us-en/services/workforce-solutions/workforce-computing.html

NEW QUESTION # 19
A customer with a hybrid workforce and overworked IT staff is considering a refresh of the PCs used by the company's employees. The employees work in a variety of roles, with unique device specifications, and across different locations. Management is concerned about asset tracking, deployment, and management with the refresh.
How would HP Configuration and Deployment offerings help this customer?

A. By automating and streamlining asset management and physical device tracking using Predefined Asset Tagging
B. By offering 1TB OneDrive for Business accounts to encourage employees to offload their software and data to the cloud
C. By offering a built-in discount and faster delivery for a purchase of a large quantity of similarly configured PCs under a single purchase order
D. By offering the flexibility to configure HP and approved non-HP PC devices onsite to be compatible with each worker's specifications

Answer: A

Explanation:
HP Configuration and Deployment services help customers manage a hybrid workforce by offering solutions such as Predefined Asset Tagging, which automates and streamlines asset management and tracking. This feature is particularly useful for companies dealing with large-scale device rollouts, ensuring that every device is easily trackable and configured according to the organization's needs. It helps alleviate the IT team's workload by managing devices more efficiently across different locations and roles

NEW QUESTION # 20
Which statements are true about the benefits HP Premium+ Support provides to HP channel partners? (Select two.)

A. Helps enhance your profits by increasing your margin when selling HP devices
B. Limits support for employees in hybrid work environments
C. Provides reactive identification and resolution of hardware health issues
D. Secures front-end revenue from the initial sale while relying on HP for ongoing support of the devices
E. Minimizes the partners' scale and reach to better focus on end-user support

Answer: A,D

Explanation:
HP Premium+ Support provides channel partners with several financial and operational benefits. First, it enables partners to enhance their margins when selling HP devices by bundling Premium+ Support services, thereby offering a more comprehensive solution (C). Second, it allows partners to secure front-end revenue from the initial sale while relying on HP to provide ongoing device support (D). This reduces the partner's operational load while still ensuring the customer receives top-tier support, which can be particularly useful in scaling operations
https://www.hp.com/us-en/services/workforce-solutions/workforce-computing.html

NEW QUESTION # 21
When can Device Life Extension be attached to hardware sales?

A. HP Device Life Extension can be sold anytime during the lifecycle of the hardware.
B. HP Device Life Extension is sold on preconfigured hardware as a part of Configuration and Deployment Services.
C. HP Device Life Extension can complement new hardware sales or can be sold within the warranty period of existing hardware.
D. HP Device Life Extension is not available for HP hardware sales.

Answer: C

Explanation:
HP Device Life Extension can be attached to both new hardware purchases and existing devices that are still within their warranty period. This service is designed to enhance the longevity of devices by ensuring they remain operational and up to date, thus extending their useful life. By offering this service during the warranty period, HP provides customers with additional protection and performance enhancements that complement their hardware investments

NEW QUESTION # 22
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